Refund policy

Last Updated: August 14, 2026

1. Overview

Mystic Cards Co. does not accept returns on any Pokémon TCG products. Due to the nature of sealed TCG collectibles, there is a serious and well-documented risk of receiving counterfeit, tampered, or resealed products through the return process. Once a sealed product leaves our possession, we have no means of verifying whether a returned item has been altered, resealed, or substituted in any way.

This policy is not a limitation on customer service — it is a direct commitment to it. By maintaining strict control over the authenticity and integrity of our inventory, we protect every customer who purchases from Mystic Cards Co. from the possibility of unknowingly receiving a compromised product. We appreciate your understanding and encourage you to review this policy fully before making a purchase.

2. Eligibility for Returns

Final Sale — No Returns: All Pokémon TCG sealed products — including but not limited to booster packs, booster boxes, Elite Trainer Boxes, Collection Boxes, tins, and any other sealed TCG merchandise — are FINAL SALE and are not eligible for return under any circumstances. This policy is non-negotiable.

Once a sealed product leaves our facility, we cannot verify whether a returned item has been tampered with, resealed, or replaced with a counterfeit. This is a well-recognized risk in the TCG industry, and our no-return stance on sealed products exists specifically to safeguard the quality and authenticity of our inventory for every customer we serve.

  • This policy applies to all Pokémon TCG sealed products, all formats, all sets, with no exceptions.
  • It applies regardless of whether the product has been opened or remains sealed after leaving our possession.
  • It applies to all sales, including promotional sales and items marked as Final Sale.

3. Non-Returnable Items

The following items are not eligible for return under any circumstances:

  • All Pokémon TCG sealed products — all formats, all sets, no exceptions (booster packs, booster boxes, Elite Trainer Boxes, Collection Boxes, blisters, tins, Premium Collections, and any other sealed TCG merchandise)
  • Promotional, event-exclusive, or limited-distribution items
  • Digital codes, online redemption items, or any item that has been redeemed or activated
  • Items that have been damaged, altered, or mishandled by the customer after delivery
  • Items returned without prior written authorization from Mystic Cards Co.
  • Final sale or clearance items

4. Exceptions to Our No-Return Policy

While Mystic Cards Co. does not accept returns on Pokémon TCG products, we recognize that exceptional circumstances may arise. The following limited exceptions apply, and in all cases, Mystic Cards Co. reserves the right to assess each situation individually:

  1. Incorrect Item Shipped (Mystic Cards Co. Error): If we ship a product that does not match your order, please contact us at info@mysticcardsco.ca with your order number and clear photographic evidence of the item received. In verified cases, we will offer a replacement or full refund at no cost to you. We do not require the incorrect item to be returned if photo evidence is sufficient to confirm the error.
  2. Item Arrives Visibly Damaged in Transit: If your order arrives with visible damage caused during shipping, you must notify us at [RETURNS EMAIL] within 48 hours of delivery, accompanied by clear photographs of both the outer packaging and the damaged product(s). Upon review, we will arrange a replacement or refund as appropriate.
  3. Non-TCG Accessories or Merchandise: Non-TCG items (such as sleeves, binders, playmats, or other accessories, if carried) may be eligible for return at Mystic Cards Co.'s sole discretion, provided the item is unused, in original condition, and the request is made within a reasonable timeframe. Contact us to discuss eligibility before returning any item.

Note: Exceptions are assessed on a case-by-case basis. Mystic Cards Co. reserves the right to determine the appropriate resolution in all exception cases. Photo evidence is required for all claims.

5. Refunds

Refunds are issued exclusively in the exception cases outlined in Section 4 above — specifically, where Mystic Cards Co. has shipped an incorrect item or where an item arrived damaged in transit and a claim has been verified.

  • Where a refund is approved, it will be issued to the original payment method used at the time of purchase. Refund processing typically takes 5–10 business days from the date the claim is approved, with additional time possible depending on your financial institution.
  • No refunds are issued for buyer's remorse, change of mind, or dissatisfaction with card pulls or product contents. Sealed product contents are determined entirely by the manufacturer (The Pokémon Company International) and are outside Mystic Cards Co.'s control.
  • Original shipping charges are non-refundable except in cases where the refund is a direct result of a Mystic Cards Co. shipping error.

6. Exchanges

No exchanges are offered on Pokémon TCG products for any reason. Given the inherent impossibility of verifying the integrity of a sealed product once it has left our facility, we are unable to accept TCG product exchanges under any circumstances — including cases of buyer's remorse, ordering the wrong product, or dissatisfaction with card pulls.

In cases where Mystic Cards Co. has made a verifiable shipping error (wrong item sent), a replacement or refund will be offered as outlined in Section 4, rather than a traditional exchange.

7. Damaged or Incorrect Items

If you receive an item that is damaged upon arrival or does not match the product you ordered, please contact us immediately:

  • Notify Mystic Cards Co. at info@mysticcardsco.ca within 48 hours of delivery.
  • Include your order number and clear photographic evidence of the damage or incorrect item, including photos of the outer packaging and the product itself.
  • Mystic Cards Co. will review your claim and, at our discretion, arrange a replacement shipment or a full refund at no additional cost to the customer.

8. Chargebacks & Disputes

Mystic Cards Co. encourages all customers to contact us directly and in good faith before initiating a chargeback or payment dispute with their financial institution or payment processor. We are committed to resolving issues fairly and promptly, and we will make every reasonable effort to reach an amicable resolution.

Initiating a chargeback without first contacting Mystic Cards Co. may result in the suspension of your account and your ineligibility for future purchases. Nothing in this provision limits your rights under applicable consumer protection legislation, including the Quebec Consumer Protection Act.

9. Return & Refund Inquiries

For all return, refund, or exchange-related questions, please contact us:

Email: info@mysticcardsco.ca
Please include your order number in all correspondence to help us assist you as efficiently as possible.