Shipping policy
Last Updated: August 14, 2026
1. Overview
Mystic Cards Co. ships sealed Pokémon TCG products and collectibles to customers across Canada. We are committed to processing orders quickly, packing products securely, and ensuring every shipment arrives in the same collector-grade condition it left our facility. Our packaging standards and carrier partnerships are chosen with product integrity and your peace of mind as our top priorities.
2. Processing Times
Orders are processed and fulfilled within 1–2 business days of payment confirmation. Business days are defined as Monday through Friday, excluding Canadian federal public holidays and Quebec provincial statutory holidays.
- Orders placed on weekends or on public holidays will begin processing on the next applicable business day.
- During high-volume periods — such as new Pokémon TCG set releases, holiday shopping seasons, or promotional events — processing times may be extended beyond the standard window. We will endeavour to communicate any significant delays via our website or order confirmation communications.
- Customers will receive a shipping confirmation email, including a tracking number, once their order has been dispatched.
3. Domestic Shipping (Canada)
All domestic shipments within Canada are fulfilled through Canada Post. We offer multiple service levels to accommodate varying delivery timelines and budgets.
| Service Level | Estimated Delivery | Tracking Included |
|---|---|---|
| Regular Parcel | 2–10 business days (varies by province) | Yes |
| Expedited Parcel | 2–7 business days | Yes |
| Xpresspost | 1–3 business days | Yes |
- All domestic shipments include a tracking number at no additional charge.
- Delivery timelines are estimates provided by Canada Post and are not guaranteed. Remote and rural locations may experience longer transit times.
- Orders meeting or exceeding 300$ (before taxes) qualify for complimentary standard shipping within Canada. This threshold is subject to change without notice.
At this time, Mystic Cards Co. ships within Canada only. International shipping is not currently available. Customers outside Canada are encouraged to check back for future updates.
4. Packaging & Product Safety
We understand that sealed Pokémon TCG products and collectibles require meticulous handling. Every order packed at Mystic Cards Co. reflects our collector-grade care standards.
- All products are packed using appropriate protective materials, including bubble wrap, foam padding, and cardboard reinforcement inserts, to prevent bending, crushing, or moisture damage in transit.
- Booster Boxes, Elite Trainer Boxes (ETBs), Premium Collections, and other high-value or large-format items are double-boxed where appropriate to provide an additional layer of protection.
- Single booster packs and smaller accessories are wrapped securely and placed in appropriately sized mailers or boxes.
- We do not cut corners on packaging. If a product requires additional materials to ship safely, those materials will be used.
5. Order Tracking
- A tracking number will be emailed to the address on file once your order has been scanned and dispatched by the carrier.
- Customers can track their shipment in real time using the tracking number provided on the Canada Post website (canadapost-postescanada.ca) or the appropriate international carrier's tracking portal.
- Please allow up to 24 hours after receiving your shipping confirmation for tracking information to become active in the carrier's system.
- If your tracking number shows no update or movement after 3 business days, please contact us at info@mysticcardsco.ca so we can investigate with the carrier on your behalf.
6. Lost, Stolen, or Damaged Packages
Mystic Cards Co. is not responsible for packages that are lost or stolen once they have been handed off to the carrier and assigned a tracking number. Once a shipment is in the carrier's possession, all liability for loss or theft rests with the carrier.
For packages marked as delivered by the carrier but not received, customers must file a claim directly with the carrier. Mystic Cards Co. will provide any order or shipment documentation needed to support the claim but cannot issue refunds or replacements for packages reported as delivered.
Signature Required Option
To protect your order, we strongly encourage all customers to select the Signature Required delivery option at checkout. This ensures your package is only released upon a verified signature, significantly reducing the risk of theft or missed delivery.
- The Signature Required option is included at no charge on all orders totalling $500 CAD or more.
- For orders under $500, this option is available for an additional fee at checkout.
Damaged Packages
If your order arrives with visible damage caused during shipping, contact us at info@mysticcardsco.ca within 48 hours of delivery with clear photographs of both the outer packaging and the product(s). We will work with you to file a carrier claim and arrange an appropriate resolution.
7. Address Accuracy
Customers are solely responsible for ensuring that the shipping address entered at checkout is complete, accurate, and current.
- Mystic Cards Co. ships to the address provided at the time of order and cannot guarantee address corrections once an order has been processed or dispatched.
- If an order is shipped to an incorrect or incomplete address provided by the customer and is lost, undeliverable, or returned, Mystic Cards Co. will not be responsible for the cost of reshipping or issuing a refund for the original shipping charges.
- If an undeliverable package is returned to us, we will contact the customer to arrange reshipment at the customer's expense.
8. Shipping Inquiries
For all shipping-related questions, order status inquiries, or to report an issue with a shipment, please contact our team:
Email: info@mysticcardsco.ca
Please include your order number and a brief description of your inquiry to ensure the fastest possible response.